- 073 483 9892
- 087 092 7940
- [email protected]
FAQ
// Your Questions Answered
Frequently Asked Questions
General Questions
Phambili Technologies specializes in comprehensive IT support and cloud services, including cloud storage solutions, IT infrastructure management, software installation, and routine system maintenance. We also provide expert consulting on IT strategies and data security.
You can contact us via email at [email protected], call us directly at 0870927940, or use the live chat feature on our website. Our support team is available to assist you with any queries. Service-Specific Questions
Not at all! We are a Microsoft Partner, we offer Microsoft Cloud Services i.e. SharePoint
Management, Azure Active Directory Management. Our cloud services are designed with user-friendliness in mind. We provide complete setup, migration assistance, and ongoing support to ensure you can effectively use our cloud solutions regardless of your technical skill level.
At Phambili Technologies, we pride ourselves on our ability to deliver highly reliable, scalable, and secure IT solutions. Our partnerships with leading technology suppliers like Mustek, First Distribution,Vox Telecom, Tarsus Distribution, Pinnacle, TFI, Dell and many more enable us to offer state-of-the-art solutions at competitive prices. Moreover, our commitment to customer satisfaction and tailor-made support plans set us apart in the industry.
Pricing and Payment Questions
Our pricing is based on the specific services you choose and the scale of your IT needs. We offer customizable packages (Basic Tier, Standard Tier and Premium Tier) that can be tailored to fit a variety of budgets and requirements. For detailed pricing information, please contact our sales team: sales@phambiligroup,com
We accept several payment methods, including direct bank transfers, major credit cards, and electronic payments through secure online portals.
Technical Support Questions
Depending on which of our packages you are working with the , Basic Tier 24-48 hours, Standard Tier 4-8 Hours, Premium Within 1 Hour.
You can report any issues by logging into your client portal on our website
https://phambilitechnologies.freshdesk.com/support/login and submitting a support ticket or Email
[email protected]. You can also call our support hotline for immediate assistance 0870927940
Security and Compliance Questions
Our cloud services employ advanced encryption and multiple layers of security protocols to ensure that your data is protected against unauthorized access and breaches. We adhere to industry-standard compliance regulations to safeguard your information.
Yes, we offer comprehensive data backup and disaster recovery services to ensure your critical data is regularly backed up and can be quickly restored in the event of data loss or a disaster.
Setup and Installation Questions
Getting started is simple. First, contact us for a consultation so we can assess your IT needs. Next, we’ll provide a customized plan and quote. Once approved, we’ll schedule the setup and installation at a time that is convenient for you. Our team will handle everything from initial setup to final testing to ensure that your services are running smoothly.
Absolutely! We understand that your IT needs may evolve. You can upgrade or modify your service package at any time. Just contact our customer service team, and they will assist you with the necessary adjustments.
Product-Specific Questions
Yes, we provide training sessions and materials to help you and your team effectively use our cloud services. These can be conducted online or in-person, depending on your preference and location.
Our services are designed to benefit a wide range of businesses, from small startups to large corporations. We tailor our solutions to meet the specific needs of industries such as healthcare, finance, education, and retail, among others.
Our team of experts handles data migration with meticulous care. We plan the migration process to minimize downtime, ensure data integrity, and secure your data throughout the transition.
Privacy and Policy Questions
We comply with all major data protection regulations, including POPIA. Our compliance includes
regular audits, secure data management practices, and transparency in how we handle your information.
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You retain ownership of all your data. Our role is to manage and safeguard it while providing IT services. At no point do we claim ownership of your data.
Feedback and Concerns
We welcome and value your feedback. You can submit feedback through your client portal, via email, or directly to your service manager. We use this feedback to continually improve our services.
If you are dissatisfied with any aspect of our service, please contact our customer service department. We aim to resolve all complaints efficiently and fairly as outlined in our Complaints Procedure, available on our website.
Our service contracts are flexible to meet the varying needs of our clients. We offer contract terms ranging from 1 to 3 years, allowing you to choose the duration that best fits your business requirements.
Yes, you can extend your contract at the end of the current term. Please contact us a few months before your contract expires so we can discuss and arrange the extension according to your ongoing IT needs.
Termination of Contract Questions
If you need to terminate your contract for any reason, please refer to our terms and conditions for the detailed process. We outline the steps to be taken, including any notice periods and necessary documentation.
Any penalties or fees associated with early termination are specified in our terms and conditions. We Recommend reviewing these details or contacting our customer support directly to understand any Financial implications of early contract termination.
If you decide not to renew your contract, we ask that you notify us according to the notice period Specified in the terms and conditions. We will provide assistance in the transition process to ensure that your data and services are securely managed up to the termination date.